Hannibal Global
Support
Astrion Support (Hannibal Global)
Need help with Astrion? We’re here to help with account access, driving sessions, supervisor linking, verification, and subscriptions.
Contact Support
Email: support@hannibalglobal.com
Response time: typically within 1–2 business days
- App name: Astrion
- Your email address used to sign in
- Device model + OS version (iPhone/Android)
- App version (Astrion → Account tab)
- A short description of the issue and approximate time it happened
- Screenshots if available
Messaging Preferences
For SMS and email opt-out instructions, see: Messaging Preferences & Opt-Out.
SMS: reply STOP to opt out, HELP for help, START to re-subscribe (where supported).
Common help topics
-
Account & Sign‑In
If you can’t sign in, confirm you’re using the same method you registered with (Email/Password, Google, Apple, Facebook). If you changed phones, sign in again with the same provider to restore access. -
Email Verification
Check spam/junk folders for verification emails. If the link expired, request a new verification email from within the app. -
Supervisor Linking & Invites
A supervisor can be linked by invite code or an invite link (deep link). If SMS delivery fails, use email invite as a fallback. -
Driving Sessions & Tracking
Location permission is required to track sessions. For full session tracking, enable Always/Allow all the time when prompted. If a session looks incomplete, confirm the phone had connectivity and location services enabled during the drive. -
Speed Limit & Speed Alerts
Speed and posted speed limit availability can vary by location and data sources. If you receive a speed warning, reduce speed and continue driving safely. -
Document Verification (Permit/License)
Use good lighting and ensure text is readable. Avoid glare and cropped edges. -
Subscriptions / Billing (Apple App Store / Google Play)
Purchases are managed by Apple/Google. For billing issues: iOS: Settings → Apple ID → Subscriptions. Android: Google Play → Payments & subscriptions. If you’re subscribed but the app shows inactive, contact support with your purchase receipt details (Apple/Google transaction info).
Service Status
If we are experiencing an outage, updates will be posted here:
Status: https://hannibalglobal.com/status
Privacy, Terms, and Legal
- Privacy Policy: https://hannibalglobal.com/privacy
- Terms of Service: https://hannibalglobal.com/terms
Reporting Abuse or Safety Concerns
If you believe the app is being misused or there is an urgent safety issue, email support@hannibalglobal.com with subject “URGENT: Safety”.
SMS & Email Messaging Disclosures (Twilio / SendGrid)
SMS (Text Messages)
If you choose to receive SMS messages (e.g., invite delivery), you may receive texts related to account workflows and invitations.
- Message frequency: varies by use
- Message and data rates may apply
- Carrier delivery is not guaranteed
- HELP: Reply HELP for support information
- STOP: Reply STOP to opt out of SMS messages at any time
- START: Reply START to re-subscribe (if supported)
If you choose to receive email messages (e.g., invites or verification), you may receive account-related emails.
- Unsubscribe: Use the unsubscribe link included in non-transactional emails (when applicable), or email support for assistance.